Sarah Alexandra orders are processed in 1-2 business days and shipped out in 1-2 business days once the order has been processed. Delivery times depend on the shipping method selected. Express orders (overnight, two day and three day) placed before 1pm PST will ship out same day unless placed on Saturday or Sunday. These orders will ship out on Monday. Express orders placed after 1 pm PST will ship out the following day, unless placed Friday, then it will ship Monday. Express orders do not deliver on Saturday or Sunday. We do not ship ground or express orders over the weekend so please select your shipping method accordingly.
USPS First Class Package – Complimentary
UPS Ground - $10.00
2 Day Shipping – $35.00
Express Shipping (Overnight) – $55.00
RETURNS AND EXCHANGES
Sarah Alexandra shirts may be returned for a full refund less $8 for return shipping within 14 days of delivery. Exchanges for non-sale items are free of charge. After 14 days the shirt may be returned for an exchange or store credit only. All sales are final after 45 days from the date of purchase. All returns must be in saleable condition. Returned items may be subject to a $20 laundering fee. Any worn, washed, or damaged shirts may not be returned.
Please note, sale items cannot be returned. They may be exchanged or returned for store credit only.
Email email@example.com to make an exchange.
INSTRUCTIONS FOR RETURNS
1. Please CLICK HERE to create your return label.
2. Input your Order Number and email address and click the Return Items button to start the return process.
3. Select the items you would like to return, the reason for the return and select your refund method.
4. Print your return label
5. Place the items you would like to return or exchange in the original shipping box.
6. Drop off your package with the appropriate shipping carrier.
7. You will receive an email from firstname.lastname@example.org once your return has been processed. Please allow 5 business days from the time we receive your return.
If you have any questions or concerns, we would love to hear from you!
Store Hours: Wednesday - Saturday | 11 AM – 5 PM PST
INTERNATIONAL SHIPPING GUIDELINES
International Orders are proceeded and Shipped through FlavorCloud.
If the recipient refuses delivery of their order due to a customs charge, the package will be considered abandoned and disposed of by the shipping carrier and your order will not be eligible for a refund.
An international order cannot be canceled once the package is in transit.
If you have any concerns when receiving your shipments, please contact: email@example.com
All items are FINAL SALE and cannot be returned.