DOMESTIC SHIPPING POLICY
Sarah Alexandra orders are processed the same day if placed by 3 PM CST.
We do not ship to PO boxes, since we only ship UPS. If your only address is a PO box please reach out to our customer service team at hello@sarahalexandra.com.
Delivery times depend on the shipping method selected, excluding holidays and weekends, for same-day order processing.
UPS 2 Day or UPS Next Day orders are not delivered on Saturday or Sunday. We do not ship orders over the weekend, so please select your shipping method accordingly. In addition, UPS does not deliver on the following holidays: New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
UPS Ground (1-5 Days) – $5.00
UPS 2 Day (2 Days) – $25.00
UPS Express (Next Day) – $55.00
SALE PRODUCT
All sale products are returnable for store credit only, no refunds.
RETURNS & EXCHANGES
Regular-priced Sarah Alexandra shirts may be returned for a full refund, less an $8 restocking fee, within 14 days of delivery. Exchanges for non-sale items are free of charge. After 14 days, the shirt may be returned for an exchange or store credit only. All sales are final after 45 days from the date of purchase. All returns must be in saleable condition. Any worn, washed, or damaged shirts may not be returned. Please note that processing returns and exchanges may take up to one week.
INSTRUCTIONS FOR RETURNS AND EXCHANGES
- Please CLICK HERE to create your return label.
- Input your Order Number and Shipping Zip Code and click the gold “Start a return” button to initiate the return or exchange process.
- Select the items you want to return or exchange and follow the prompts.
- Print your return label.
- Place the items you want to return or exchange in the original packaging.
- Drop off your package with the appropriate shipping carrier.
All sale products are final sale.
We would love to hear from you if you have any questions or concerns!
Feel free to call or text us: 206-258-3537 or email us: hello@sarahalexandra.com.
Store Hours: Wednesday - Saturday | 11 AM – 5 PM PST