Shipping + Return Policy
DOMESTIC SHIPPING POLICY
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Sarah Alexandra orders are processed the same day if placed by 3 PM CST on weekdays.
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We do not ship to PO boxes. If your only address is a PO box, please contact our customer support team. Call/Text 206-258-3537 or email hello@sarahalexandra.com
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Delivery times depend on the selected shipping method and exclude holidays and weekends for same-day order processing.
WAREHOUSE CLOSURE DATES:
Please note that our warehouse will be closed on the following dates in 2026. During these closures, orders will not ship, and customer service will be limited.
- January 19th
- April 3rd
- April 5th
- May 25th
- July 3rd
- September 7th
- November 26th
- December 24th
- December 25th
UPS 2 Day or UPS Next Day orders are not delivered on Saturday or Sunday. We do not ship orders over the weekend, so please select your shipping method accordingly. In addition, UPS does not deliver on the following holidays: New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
UPS Ground (1-5 Days) – Complimentary
UPS 2 Day (2 Days) – $30.00
UPS Express (Next Day) – $55.00
INTERNATIONAL SHIPPING POLICY
We offer DHL Express shipping on all International orders. The customer is responsible for the shipping and return costs, duties, and taxes. All duties and taxes must be paid upon checkout.
Orders placed by 3 PM CT on weekdays will ship the same day. We cannot offer expedited shipping for International orders at this time.
Shipping rates, duties, and taxes are calculated based on: item(s) ordered, total dollar amount of order, and country of delivery. Contact the customs office in the destination country for information about any applicable duties or taxes. Sarah Alexandra cannot accept responsibility for any packages lost, stolen, or damaged in transit.
RETURNS AND EXCHANGES
Return Policy Domestic and International:
Returns are accepted within 14 days of receiving your order. You can select to be refunded to your original payment method or store credit. Exchanges are not eligible on International orders, only domestically. All returns must be in saleable condition. Any worn, washed, or damaged shirts will not be accepted. Please note that processing returns and exchanges may take up to one week.
Items marked as Final Sale are not eligible for return.
EXTENDED HOLIDAY RETURNS
Shop with confidence this season — all non–final sale orders placed between November 18 and December 25 are eligible for return or exchange through January 31, 2026.
INSTRUCTIONS FOR DOMESTIC RETURNS AND EXCHANGES:
Click HERE to create your return label for domestic returns or exchanges.
We accept returns or exchanges within 14 days of delivery. Items must be unworn, unwashed, and have original tags attached. Items marked as Final Sale are not eligible for return or exchange.
INSTRUCTIONS FOR INTERNATIONAL RETURNS:
Click HERE to create your return label for domestic returns. We do not offer exchanges on international orders at this time.
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and have original tags attached. Items marked as Final Sale are not eligible for return. For return shipping, all packages will be sent back via DHL or FedEx. The return label fee is deducted from the return value.
DOMESTIC CHECKOUT+ RETURN POLICY (optional at checkout):
Checkout+ is our way of making returns simpler and more transparent. At checkout, you’ll have the option to add Checkout+ for a small fee, which helps cover return-related costs on your order. If you choose not to add it, you may still return your item using the provided return label, but a $10 restocking fee will be deducted from your refund.
EU/EEA Right of Withdrawal:
For customers located in the European Union or EEA, including Norway, Iceland, and Liechtenstein, eligible online purchases may be canceled under the EU/EEA right of withdrawal within 14 days of delivery, unless an exemption applies.
To submit a withdrawal request, please use our Right of Withdrawal form. You may also start a standard return through our return portal.
Refunds for eligible EU/EEA withdrawal requests will be processed to the original payment method. Certain products may be excluded where permitted by applicable law.
LOST PACKAGE + DELAYS
All shipments are sent via UPS Ground (unless you paid for expedited shipping at checkout), and you may be eligible for reimbursement. However, there are a few important things to consider:
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Proof of Theft: UPS will require proof that the package was stolen, not just lost. This could involve filing a police report or providing evidence that the package was delivered and subsequently taken.
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Tracking and Delivery Confirmation: If the package was delivered and marked as "delivered" in the tracking information, but you didn’t receive it (perhaps because it was stolen after delivery), UPS might need to investigate. They will typically work with the recipient to verify the delivery and any possible theft.
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Claims Process: We will file a damaged or loss claim with UPS on your behalf, providing all relevant details and documentation. This includes your tracking number, proof of value, and, if applicable, a police report if it was stolen after delivery.
If the package was delivered and marked "delivered" by UPS, but the theft occurred after that point (e.g., taken from your doorstep), UPS might point you to your home insurance for reimbursement, as they typically don’t cover theft that happens after the package is delivered.
If you have any specific questions about how to file a claim or want to learn more, feel free to call or text us: 206-258-3537 or email us: hello@sarahalexandra.com.
SALE PRODUCT
Items marked as Final Sale are not eligible for return.
ADJUSTMENTS
Sarah Alexandra is pleased to extend a Sale Price Adjustment on eligible items purchased up to 5 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. Previous price adjustments do not qualify for an additional adjustment. Items not purchased at full price are ineligible for price adjustments.
We would love to hear from you if you have any questions or concerns!
Feel free to call or text us: 206-258-3537 or email us: hello@sarahalexandra.com.
