Sarah Alexandra orders are processed in 1-2 business days and shipped out in 1-2 business days once the order has been processed. Delivery times depend on the shipping method selected. Express orders (overnight, two day and three day) placed before 1pm PST will ship out same day unless placed over the weekend. These orders will ship out on Monday. Express orders placed after 1 pm PST will ship out the following day, unless placed Friday, then it will ship Monday. Express orders do not deliver on Saturday or Sunday. We do not ship ground or express orders over the weekend so please select your shipping method accordingly.
Ground Shipping – Complimentary
3 Day Shipping – $20.00
2 Day Shipping – $25.00
Express Shipping – $50.00
RETURNS AND EXCHANGES
Sarah Alexandra shirts may be returned for a full refund within 14 days of purchase. After 14 days the shirt may be returned for an exchange or store credit only. All sales are final after 45 days from the date of purchase. All returns must be in saleable condition. Any worn, washed, or damaged shirts may not be returned.
INSTRUCTIONS FOR RETURNS
1. Please CLICK HERE to create your return label.
2. Input your Order # in the following format #xxxx-xxxx from the packing slip you received in the box with your order or email you received with the tracking details. The order number you received in initial order confirmation will not have the complete order number. You also need to input your zip code and a return label will be generated.
3. Place items you would like to return or exchange in the original shipping box.
4. Please include a note as to whether you would like to place a return or have us exchange the item for you.
5. Drop off your package at a FedEx mailbox or visit https://www.fedex.com/en-us/shipping/schedule-manage-pickups.html to arrange for a free pickup.
6. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return.
If you have any questions or concerns, we would love to hear from you!
Store Hours: Monday – Saturday | 10 AM – 6 PM PST