DOMESTIC SHIPPING POLICY

Sarah Alexandra orders are processed the same day if placed by 3 PM CST on weekdays.

We do not ship to PO boxes since we only ship UPS. If your only address is a PO box, please contact our customer service team at hello@sarahalexandra.com.

Delivery times depend on the shipping method selected, excluding holidays and weekends, for same-day order processing.

UPS 2 Day or UPS Next Day orders are not delivered on Saturday or Sunday. We do not ship orders over the weekend, so please select your shipping method accordingly. In addition, UPS does not deliver on the following holidays: New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

UPS Ground (1-5 Days) – $15.00
UPS 2 Day (2 Days) – $30.00
UPS Express (Next Day) – $55.00

 

HOLIDAY SHIPPING CUTOFF DATES
To ensure your gifts arrive in time for Christmas, please place your order by:

UPS Ground: December 17

UPS 2nd Day Air: December 20

UPS Next Day Air: December 23

 

We recommend ordering early to avoid carrier delays.

INTERNATIONAL SHIPPING POLICY

We offer DHL Express shipping on all International orders. The customer is responsible for the shipping and return costs, duties, and taxes. All duties and taxes must be paid upon checkout. 

Orders will ship the same day when placed by 3pm CT on weekdays. We cannot offer expedited shipping for International orders at this time.

Shipping rates, duties and taxes are calculated based on: item(s) ordered, total dollar amount of order, and country of delivery. Contact the customs office in the destination country for information about any applicable duties or taxes. Sarah Alexandra cannot accept responsibility for any packages lost, stolen or damaged in transit.

Countries We Ship To:

At this time, we can ship to Canada, US, Mexico, United Arab Emirates and Europe which includes Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Faroe Islands, Gibraltar, Guernsey, Jersey.

RETURNS AND EXCHANGES

Return Policy:

Returns are accepted within 14 days of receiving your order. You can select to be refunded to your original payment method or store credit. All returns must be in saleable condition. Any worn, washed, or damaged shirts will not be accepted. Please note that processing returns may take up to one week.

 

Items marked as Final Sale are not eligible for return.

 

EXTENDED HOLIDAY RETURNS

Shop with confidence this season — all non–final sale orders placed between November 18 and December 25 are eligible for return or exchange through January 31, 2026.

 

INSTRUCTIONS FOR RETURNS AND EXCHANGES

Click HERE to create your return label.

We accept exchanges within 14 days of delivery. Items must be unworn, unwashed, and have original tags attached.

Exchanges are for regular-priced items only. Sale items are final and not eligible.

You can exchange for a different size or style of equal value. If the new item costs more, you’ll pay the difference at checkout.

To start:

1. 1. Enter your Order Number and Shipping Zip Code

   2. Click the gold “Start a return” button

   3. Select the item(s) and follow the steps

   4. Print your return label

   5. Pack your item(s) in the original packaging

   6. Drop it off with the listed shipping carrier

Domestic Returns:

At Sarah Alexandra, we want to make your shopping experience as easy and flexible as possible. That’s why we’re offering our Loop OffSet Return Policy to help you manage returns easily and conveniently.

How It Works:

When you place your order, you have the option to pay a small, one-time fee of $2.98 to unlock free return shipping for eligible items. By paying this fee at the time of purchase, you won’t have to worry about additional costs for returning your item(s) later.

If you choose to pay the return fee upfront:

• You can initiate a return at any time.
• You’ll receive a pre-paid return label via our return center.
• No additional charges will apply for shipping your item(s) back to us.

Important Notes:

• This option does not apply to final sale items or override other store policies.
• Returns must be initiated within our specified return window, as outlined in our Return Policy.
• If you decide not to pay the return fee at the time of purchase, you may be responsible for a $10.00 service fee when you return or exchange your item(s).

We’re committed to making your shopping experience simple and stress-free, so you can shop with confidence knowing that your returns are taken care of.

International Returns:

For return shipping, all packages will be sent back via DHL. All International returns are subject to a $40 restocking fee.

INSTRUCTIONS FOR RETURNS AND EXCHANGES

1. Please CLICK HERE to create your return label.

2. Input your Order Number and Shipping Zip Code and click the gold “Start a return” button to initiate the return or exchange process.

3. Select the items you want to return and follow the prompts. 

4. Print your return label.

5. Place the items you want to return in the original packaging.

6. Drop off your package with the appropriate shipping carrier.  

LOST PACKAGE + DELAYS

All shipments are sent via UPS Ground, and you may be eligible for reimbursement. However, there are a few important things to consider:

1. Proof of Theft: UPS would generally require proof that the package was stolen, not just lost. This could involve filing a police report or providing evidence that the package was delivered and subsequently taken.

2. Tracking and Delivery Confirmation: If the package was delivered and marked as "delivered" in the tracking information, but you didn’t receive it (perhaps because it was stolen after delivery), UPS might need to investigate. They will typically work with the recipient to verify the delivery and any possible theft.

3. Declared Value: If you declared a value on the package (e.g., purchased insurance for the item), and it was stolen, UPS would compensate you for the declared value, minus any deductible or fees, as long as the claim falls within their guidelines.

4. Claims Process: You would need to file a damage or loss claim with UPS, providing all relevant details and documentation. This includes your tracking number, proof of value (like receipts), and possibly a police report if it was stolen after delivery.

One thing to keep in mind is that if the package was delivered and marked "delivered" by UPS, but the theft occurred after that point (e.g., taken from your doorstep), UPS might point you to your home insurance for reimbursement, as they typically don’t cover theft that happens after the package is delivered.

If you have any specific questions about how to file a claim or want to know more about your exact situation, let me know!

SALE PRODUCT

All sale products are final sale.

ADJUSTMENTS

Sarah Alexandra is pleased to extend a Sale Price Adjustment on eligible items purchased up to 5 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. Previous price adjustments do not qualify for an additional adjustment. Items not purchased at full price are ineligible for price adjustments. 

We would love to hear from you if you have any questions or concerns!

Feel free to call or text us: 206-258-3537 or email us: hello@sarahalexandra.com.