Complimentary Canvas Tote Bag with Purchase
Free shipping & returns on all orders

CUSTOMER SERVICE

HOW DO I CARE FOR MY SARAH ALEXANDRA SHIRT?

You can have your shirt professionally cleaned or you can do it yourself at home. Whether you’re using your washing machine or hand washing, use cold water and color safe detergent. Separate dark colors. Linedry; do not tumble dry. For ironing ease, iron your shirt while still slightly damp with a hot iron. Be extra aware that when ironing the collar to iron away from the points to avoid creasing. Dark colors are best ironed from the reverse side. Alternatively, you can send your shirts out to be laundered by your favorite drycleaner. Please instruct the dry cleaner to not use starch and to leave the collar up for the Signature Shirt when pressed so that you are free to style the shirt collar how you see fit.

HOW DO I KNOW WHAT SIZE I AM IN EACH STYLE OF SHIRT?

Here’s our sizing chart. Keep in mind it is also a personal preference! If you like for your shirts to be on the more fitted side you might want to go down a size but if you prefer to have them more oversized you might like to try one size larger than what is typical for you. If you have additional questions about sizing or fabrics please reach out to us. We love to help!

WHAT PAYMENT METHODS DOES SARAH ALEXANDRA ACCEPT?

Visa, Mastercard, American Express, Discover, Diners Club, JCB and PayPal.

SHIPPING METHOD

Sarah Alexandra orders are processed in 1-2 business days and shipped out in 1-2 business days once the order has been processed. Delivery times depend on the shipping method selected. Express orders (overnight, two day and three day) placed before 1pm PST will ship out same day unless placed over the weekend. These orders will ship out on Monday. Express orders placed after 1 pm PST will ship out the following day, unless placed Friday, then it will ship Monday. Express orders do not deliver on Saturday or Sunday. We do not ship ground or express orders over the weekend so please select your shipping method accordingly.

Ground Shipping – Complimentary
3 Day Shipping – $15.00
2 Day Shipping – $20.00
Express Shipping – $25.00

RETURNS AND EXCHANGES

Sarah Alexandra shirts may be returned for a full refund within 14 days of purchase. After 14 days the shirt may be returned for an exchange or store credit only. All sales are final after 45 days from the date of purchase. All returns must be in saleable condition. Any worn, washed, or damaged shirts may not be returned. If you are returning merchandise, you will be charged a $10 processing fee. Shipping charges are non-refundable.

INSTRUCTIONS FOR RETURNS

1. Please ensure that your return complies with the Sarah Alexandra exchange and return policy.
2. Place items you would like to return in the original shipping box.
3. Include the original sales receipt in the shipping box.
4. Contact us at orders@sarahalexandra.com or call 206.258.3537. Please indicate whether you would like to return or exchange and we'll provide you with a shipping label for the package to be mailed.
5. Please keep top portion of label for your records and tracking.
6. Drop off your package at a U.S. Postal Service mailbox or post office OR visit www.usps.com/pickup to arrange for a free pickup.
7. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
8. If you have any questions or concerns we would love to hear from you so please feel free to call or e-mail us.


Office Hours: M-F/ 10-5pm PST